Refund Policy

1. Try before you pay

Every account starts with a 7-day free trial with full access, so you can test ContentEngine AI before paying anything. We encourage you to use the trial to decide if the app is right for you.

2. When we refund

We offer a full refund when:

• You were charged but your plan was never activated, and we cannot fix it.
• You were charged twice for the same plan period (duplicate payment).
• You request a refund within 7 days of your first payment and have used the app only lightly.

3. When we cannot refund

• Partial use of a plan period already underway (plans are not auto-renewing, so you are never charged again unless you choose to renew).
• Renewal payments made after renewal reminders were sent, except in the duplicate-payment case above.
• The one-time Lifetime pass, once it has been actively used for more than 7 days.

4. How to request a refund

Email contentengineai2@gmail.com from the address on your account with the subject "Refund request" and include your payment reference from Notch Pay. We review every request and reply within 3 business days.

5. How refunds are paid

Approved refunds are returned through the same Notch Pay method you used to pay (mobile money or card). Processing time depends on your payment provider and can take up to 10 business days.

6. Questions

Not sure if your situation qualifies? Just ask — email contentengineai2@gmail.com. Also see our Terms & Conditions.